This Privacy Policy explains how AH999 collects, uses, stores, and protects your personal information when you use our online gaming platform. We are committed to handling your data responsibly and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
AH999 ("we," "us," "our," or "the Company") operates the online gaming platform accessible at ah999.app (the "Platform"). This Privacy Policy describes how AH999 collects, processes, stores, shares, and protects personal information provided by users ("you," "your") of the Platform.
This Privacy Policy applies to all personal information collected through the Platform, including information provided during account registration, identity verification, payment processing, customer support interactions, and general use of the Platform's features and services.
AH999 acts as the Personal Information Controller (PIC) as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We are responsible for ensuring that personal information under our control is processed in accordance with applicable data protection laws.
This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming Policy, which are incorporated by reference. By registering an account or using the AH999 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.
AH999 collects the following categories of personal information from users of the Platform:
2.1 Registration Information. When you create an AH999 account, we collect:
2.2 Identity Verification (KYC) Information. To comply with PAGCOR regulations and the Anti-Money Laundering Act, we may collect:
2.3 Financial Information. When you make deposits or withdrawals, we collect:
2.4 Technical and Usage Information. We automatically collect certain technical data when you use the Platform:
2.5 Communications. When you contact AH999 customer support, we collect records of those communications, including chat transcripts, email correspondence, and support ticket details.
AH999 collects personal information through the following methods:
Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to surveys and promotions on the Platform.
Automatically — through cookies, web beacons, log files, and similar tracking technologies when you access and interact with the Platform. This includes data collected via your browser or mobile device.
From third-party payment processors — when you transact via GCash, PayMaya, BPI, BDO, or Metrobank, those providers may share transaction confirmation data with AH999 to facilitate deposit and withdrawal processing.
From identity verification partners — AH999 may use third-party KYC service providers to assist with document verification and fraud detection. These providers process your identity documents on our behalf under strict data processing agreements.
From regulatory and law enforcement authorities — in limited circumstances, AH999 may receive information about users from PAGCOR, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities in connection with regulatory compliance or legal proceedings.
AH999 uses the personal information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your AH999 account, verifying your identity, and managing your account settings and preferences. |
| Age Verification | Confirming that you meet the minimum age requirement of 21 years in compliance with PAGCOR regulations. |
| Payment Processing | Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank in Philippine Peso (₱). |
| Regulatory Compliance | Fulfilling obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (RA 9160), and other applicable Philippine laws. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform. |
| Customer Support | Responding to your inquiries, resolving disputes, and providing technical assistance. |
| Responsible Gaming | Monitoring gaming activity to identify signs of problem gambling and administering self-exclusion, deposit limits, and other responsible gaming tools. |
| Platform Improvement | Analysing usage patterns and technical data to improve the performance, security, and user experience of the AH999 Platform. |
| Marketing Communications | Sending you promotional offers, bonuses, and updates about AH999 games and features, where you have provided consent or where permitted by law. |
AH999 will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.
Under the Philippine Data Privacy Act of 2012 (RA 10173), AH999 processes your personal information on the following legal bases:
AH999 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
6.1 Payment Service Providers. We share necessary transaction data with GCash, PayMaya, BPI, BDO, and Metrobank to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
6.2 Identity Verification Partners. We engage third-party KYC and fraud detection service providers to assist with identity verification. These providers act as Personal Information Processors under our instruction and are bound by data processing agreements that require them to maintain appropriate security standards.
6.3 Regulatory and Law Enforcement Authorities. AH999 may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive.
6.4 Technology and Infrastructure Providers. We use third-party cloud hosting, analytics, and security service providers to operate the Platform. These providers process data on our behalf under strict contractual obligations and are not permitted to use your data for their own purposes.
6.5 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of AH999's assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and the applicable privacy terms before your data is transferred.
AH999 retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:
Upon expiry of the applicable retention period, AH999 will securely delete or anonymise your personal information in accordance with our data disposal procedures. Anonymised data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
AH999 implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:
While AH999 takes all reasonable steps to protect your personal information, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, AH999 will notify the National Privacy Commission (NPC) and affected users in accordance with the requirements of the Data Privacy Act.
AH999 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. We use the following categories of cookies:
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the AH999 Platform. For more information on managing cookies, refer to your browser's help documentation.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal information held by AH999:
You have the right to be informed about how your personal information is collected, used, and processed by AH999, as described in this Privacy Policy.
You have the right to request a copy of the personal information AH999 holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal information we hold about you. You may update certain information directly through your account settings.
You have the right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to AH999's legal retention obligations.
You have the right to object to the processing of your personal information for direct marketing purposes. You may opt out of marketing communications at any time through your account settings.
You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
If you believe AH999 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy. AH999 will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.
The AH999 Platform is strictly intended for users who are at least 21 years of age. AH999 does not knowingly collect personal information from individuals under the age of 21. In the Philippines, online gambling is prohibited for persons under 21 years of age in accordance with PAGCOR regulations.
If AH999 becomes aware that personal information has been collected from a user under the age of 21, we will immediately suspend the relevant account, delete the associated personal information, and return any deposits to the payment source where technically feasible.
If you are a parent or guardian and believe that your child under the age of 21 has provided personal information to AH999, please contact our Data Protection Officer immediately using the contact details in Section 13 so that we can take appropriate action.
AH999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
Where changes are material — meaning they significantly affect your rights or how we process your personal information — AH999 will notify registered users via the email address associated with their account and will post a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the AH999 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you must cease using the Platform and may request account closure by contacting our support team.
We encourage you to review this Privacy Policy periodically to stay informed about how AH999 protects your personal information. All previous versions of this Privacy Policy are available upon request from our Data Protection Officer.
AH999 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012 and NPC Circular No. 16-01. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, please contact our DPO:
For complaints that cannot be resolved directly with AH999, you may contact the National Privacy Commission of the Philippines. The NPC is the independent body responsible for administering and implementing the Data Privacy Act of 2012.
Privacy and security are built into every layer of the AH999 platform. Here's what we do to protect your personal information every day.
All data transmitted between your device and AH999 is protected by TLS encryption. Your passwords, payment details, and personal information are never sent in plain text — ever.
AH999 verifies the identity of every registered user. This protects you from identity theft and ensures that only legitimate, age-verified Filipino players can access the platform.
AH999 fully complies with the Philippine Data Privacy Act of 2012. We have appointed a Data Protection Officer and follow NPC guidelines for data handling, breach notification, and user rights.
AH999 never sells, rents, or trades your personal information to third parties for marketing purposes. Your data is used only to operate the platform and comply with legal obligations.
You have the right to access, correct, delete, and port your personal data at any time. Manage your communication preferences directly from your account settings or contact our DPO.
AH999 only keeps your data for as long as legally required. Once the retention period expires, your information is securely deleted or anonymised — not stored indefinitely.
Your personal data is safe with us. Join the AH999 community — register in minutes, deposit via GCash or PayMaya, and enjoy a secure gaming experience built for Filipino players. Must be 21 years or older.
21+ only · PAGCOR regulated · Philippines only · RA 10173 compliant